India
Post implemented various COD services namely Business Parcel COD (BP-COD),
Express Parcel COD (EP-COD) and Speed Post COD (SP-COD) without much
planning. In the root level it can see
very clearly that the implementation of COD services was a big failure in all
respect especially in technological side. The BP-COD and EP-COD services had
been started on 02/12/2013 from 20 offices across the country but the stable
version of software have been released on 10/12/2013 after making modifications
in the raw form of software released on 29/11/2013. The COD articles have been booking from
various parts of the country since 02/12/2013 but the delivery works has not
yet been started in most of the Post Offices due to software problems.Software support from the part of CEPT is very poor in the case of Parcel Net (Update 9) upgradation. The field units are struggling with error generating or partially made software. At the same time most of the employees of India Post are unaware of this new services, so some people are treated this article as VP and collected MO commission from addressee some others delivered the articles without collecting the amount. Some RMS offices have sent these articles as RP to Post Offices and the Post Office staffs have delivered the same as parcel. Various feedbacks are getting from the field staffs in this regards especially from System Administrators who implement the technology in Post Offices. The COD services were implemented without making much test in the software level and without much education among employees.
The
COD services were the most awaited service of India Post. This service is a
serious threat to all private courier companies if it succeeds in its
implementation, so they are eagerly watching its implementation. On the other side online shopping giants are
also giving more attention to COD service of India Post for spreading their
business to rural areas. Our expectations were already shared in the older post
India Post to revolutionize online market reach So hindrance happened in the
implementation process should be overcome at any cost. Even though this is an implementation stage,
the traffic of COD articles from various sources shows the acceptance of this
COD services by various vendors. India
Post will have to work hard for satisfying both consigners and consignees. Top authorities of India Post should
interfere in the implementation process especially in software development
centres to issue solution for various issues reported by the field units. So many issues are there even after the release
of solution on 17/12/2013.
Yes, as private courier watching this service very seriously, we should show our full co-operation to implement and for that, higher authorities also should come forward for implementing it .If any lapses notices in implementation, definitely it is only by the higher officers.
ReplyDeletewe have received four cod articles today..no choice other than keeping it in deposit.pl make necessary actions to keep the dirt away from our face...
ReplyDeleteRespected sir, please provide your contact number so we can help you if related to Naaptol parcels . You can reach us on 09220022222.
DeleteThe higher authorities are not taking any fruitful initiative to implement this service else the staffs are always ready to accept any changes. Most of the offices are receiving the COD articles but are not able to dispose the articles in the manner prescribed for COD articles...
ReplyDeleteAny issues or queries with repsect to Naaptol parcels delivery in Business Parcel Cash on delivery process , postmasters, spm,ssp any postal person can please feel free to call at 09220022222 or 09222287000.
ReplyDelete