As
part of IT Modernisation project, the Department of Posts is implementing a
state of the art core insurance solution for PLI (Postal Life Insurance) and
RPLI (Rural Postal Life Insurance) across the country. The new PLI/RPLI
Solution aims to bring industry standard best practices in the existing system and
provide user friendly efficient processes for our staff and the customers.
In the new system, policy issue and processing work will be done at Central Processing Centre (CPC). 800+ CPCs will be collocated at all Head Post Offices.
In the new system, policy issue and processing work will be done at Central Processing Centre (CPC). 800+ CPCs will be collocated at all Head Post Offices.
New
policy requests and service requests like Claim, Maturity, Surrender and Loan
received from various channels will be serviced at CPC. The CPC will perform
activities like Data Entry, Scanning and uploading of documents (proposal
forms, claim forms, loan application forms, etc.), Printing and dispatch of
policy documents, Physical storage of all receipts and vouchers. New hardware
(including scanners) is being supplied at all CPCs.
The objectives for establishing CPC
are:
1.
To decentralise the PLI processing
activities earlier conducted at Circle/Regional/ Divisional offices to Head
Post Office level.
2.
To reduce operational tasks at
Circle/Regional/Divisional offices and enable them to specialise on
administrative work like agent management and business development.
Potential benefits of CPC are:
1.
Reductions in response time to customers’
requests and also help to respond more easily to customer needs.
2.
Reduced staff effort to retrieve customer
information and documents with online availability of information.
3.
Scanning and storage of documents at
central server will help in reduction of file movements between various offices.
4.
CPC will have access to all policy records and
can process any request.
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