Following
are the important questions and answers in connection with operation of
Electronic Postal Order. Complete operational
manual prepared by NIC can be seen from the following link.
1. What
is eIPO?
eIPO
or Electronic Indian Postal Order is a facility to purchase an Indian Postal
Order electronically by paying the fee on-line.
2. How
eIPO can be purchased?
eIPo
can be purchased by registering on the portal https://www.epostoffice.gov.in
under eIPO Service.
3. What
is the cost of eIPO?
The
minimum cost of eIPO is Rs.10/-
4. Is
eIPO expensive?
eIPO
tariff has been kept same as that of ordinary IPO (Indian Postal Order) though
electronic transmission has been introduced.
5. Whether
eIPO can be purchased from any corner of the world?
Yes,
eIPO can be purchased from anywhere in the world.
6. Where
eIPO can be used?
eIPO
can be used only for RTI applications in India.
7. Whether
eIPO can be send through email/post?
eIPO
can be send through email/post with the required RTI application.
8. Is
the payment made online?
Yes,
the payment is to be made online.
9. What
can be presented as a proof of identity by the Indian Citizen Living abroad?
The
Indian Citizen living abroad have to submit their passport number and expiry
date while registering on the site.
10. What
makes eIPO special?
a) It is fast service –It can be send
through email to the Govt. of India -Ministry for obtaining requisite information.
b) It is safe – It cannot be used for
multiple transactions.
c) It is reliable – It can be sent through
email to the Govt. of India, Ministry with RTI application and can get the
response easily.
11. How
can user register in eIPO?
User
can register in eIPO through the portal https://www.epostoffice.gov.in .
12. What
are the initial requirements for creating new user in eIPO?
Creation
of account in eIPO-
For
Indian citizen living in Abroad - the user needs to have a valid email id
For
Indian Citizen living in India – the user needs to have a valid email id and
mobile No.
13. Where
user gets eCode and mCode?
The
Indian Citizen living in abroad will get the ecode and mcode on email id
mentioned during the registration and the Indian Citizen living in India will
bet ecode on email id and mcode on mobile number.
14. Is
there any time limit for user verification?
No,
there is no time limit for user verification. User can perform verification by
going to the link ‘New User Verification’.
15. While
doing registration, if captcha image is not clear or not shown?
If
captcha image is not clear or not shown, it is advisable to use Mozilla Firefox
or Google Chrome browser.
16. Is
email id mandatory?
Yes
it is mandatory for all.
17. Is
mobile number mandatory?
Yes
it is mandatory for Indian Citizens living in India and it is optional for
Indian citizens living abroad.
18. What
is the format of mobile number?
Simple
10 digit Indian mobile number in the format 98XXXXXXXX.
19. If
the user does not get codes, what should be done?
User
should wait for some time, may be due poor connectivity he is unable to receive
codes. Either user can go to part 2 of registration and resend the codes.
20. Can
successful registration be done if security code image is not visible?
No,
successful registration cannot be done without entering security code.
21. If
user is unable to perform successful transaction?
The
user should check that whether he is able to reach the bank site. If so, then
should check the internet connection because failed transaction occur due to
poor connectivity.
22. Can
the user cancel purchased eIPO?
eIPO
once purchased cannot be cancelled.
23. Can
single eIPO be used multiple times?
One
eIPO cannot be used for multiple transactions.
24. While
login, if captcha image is not clear?
If
captcha image is not clear, it is advisable to use Mozilla Firefox or Google
Chrome browser.
25. If
user forgets his password, what is the procedure to get new password?
User
has to select Forgot Password link on home page and provide his username,
registered email id and captcha code.The link is mailed on the email id. On
clicking the link a form opens where user can reset the password.
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