With
increasing popularization of e-commerce in India, a number of merchants/retail
service providers have established a sizeable presence in the market who
sell/retail their products through TV Channels /online catalogues to the customers.
In
a number of cases it happens that after the delivery of the product to the customer,
the customer is either not satisfied with the product received or the product
is received in a damage condition etc. In such cases, merchants/retail service
providers look forward to a service which enables the customer to send back the
article to the merchant/retail service provider at no cost to the customer. In
this context it is proposed to introduce “Business Reply Speed Post
Article“(BRSP) as a new product.
1. Eligibility
Condition
Any customer who is eligible to be
defined as Speed Post bulk customer as provided in BD&M Dte. Memo
no.57-02/2010-BD&MD dated 10 December, 2010 and who has entered into an
agreement with the Department of Posts under the said memo would be eligible to
send out Business Reply Speed Post Article.
Such merchant/retail service provider hereinafter would be referred to
as client in this document.
2. Application
and approval
The
client would identify the Delivery Post Office (to be hereinafter called Office
of Delivery) from where he/she would get the delivery of or collect the
Business Reply Speed Post articles that are returned by his/her customers.
The
client would apply
for opening Business
Reply Speed Post
Account in the Application Form at Annex-‘A’ to the
“Designated Authority” concerned defined as under:-
OFFICE OF DELIVERY DESIGNATED
AUTHORITY
Sub Office : Division Head
HO/MDG (upto HSGI) : Divisional Head
HO/GPO (Gr. ‘B’ & above) : Head
of the Office
NSPC/State SPC (Gr. ‘B’ & above): Manager
NSPC/State SPC (Below Gr. ‘B’) : Divisional Head
The
Designated Authority would scrutinize the application of the client and confirm
the correctness of the information provided therein
The
Designated Authority thereafter would forward the application to the Chief Postmaster
General of the Circle concerned with recommendations.
The
BRSP account numbers and BRSP bar code series are assigned to the Circles as
per Annex-‘B’.
The
Chief Postmaster General would approve/reject the application. In case of approval, a BRSP Account no.
would be assigned to the client by the Office of Chief Postmaster General.
Chief
PMG would also allot a range of BRSP bar code series to the client.
Office of
Chief Postmaster General
would maintain an
index of BRSP
Account numbers and BRSP bar code series allocation to the clients as
per format at Annex-‘C’ for the purpose. Entry in the register will be authenticated
by the AD/APMG concerned.
A
copy of the application form (Annexure – ‘A’) carrying the decision of the
Chief Postmaster General as well as the BRSP Account no. and BRSP bar code
range if so allotted, would be sent by Office of Chief PMG to the Designated
Authority. The application (Annex A) would be kept in guard file in chronological orders in
the custody of AD/APMG concerned.
The
Designated Authority would intimate the client accordingly, as per the format
at Annex-‘D’.
3. Booking
of BRSP article
The
customer, who wishes to send back the product received from the client, shall
use the BRSP Label received along with the product for the purpose.
The
customer shall affix the BRSP label on the secured parcel box that needs to be
sent back to the client’s notified Office of Delivery.
The
customer shall score off any other label, address etc. pasted or printed on the
parcel box.
The
customer shall bring the parcel box to his/her nearest computerized Speed Post Booking
Office for booking.
The
parcel box shall be booked under the category named “Business Reply Speed Post
Article”. The parcel box, hereinafter,
would be referred to as BRSP article in this document.
At
the time of booking the customer shall not be required to pay any charges to
the post office.
The
article shall be booked as BRSP article in the Point of Sale module of Meghdoot
software by PA. A copy of receipt generated would be handed over the customer.
The
booking post office shall generate a “BRSP booking label” and paste it on the
BRSP label at the space provided for the purpose. The booking label shall carry
the Speed Post postage due from the client.
The
booking office shall note the weight of the BRSP article on the BRSP label at
the space provided for the purpose.
The
booking office shall further process and dispatch BRSP article as Speed Post
article. Supervisor/SPM/PM will ensure that all of articles booked have been
sent to destination for delivery.
4. Return
Delivery
The
Office of Delivery as notified by the client shall receive the BRSP article for
delivery to the client.
The
PA at Office of Delivery shall maintain client wise account of receipt and
delivery of BRSP articles as per the format at Annex-‘J’.
The APM
Delivery should enter
the Speed Post
Charges against each
article in Annex ‘J’ and put his
signature against each entry on a daily basis. A daily summary will be prepared
at the close of day indicated Opening balance, articles received for delivery,
total articles delivered and closing balance. The summary will be signed by the
Postmaster with reference to Articles in deposit.
An
intimation to the client would be generated as per the format at Annex-‘K’. by
PA of the Office of Delivery and will be given to the Postmen under receipt and
would be delivered to the client by the postman concerned. The concerned
delivery PA will check the intimation slip has been delivered or not. The intimation will be served to the client
under receipt by the Postman duly entered in a Book of Notices and “Intimation Delivered”
to be maintained by the Postman. Date of delivery of intimation will be noted
on the article by the Postman under his dated initials.
The
BRSP articles would
be kept in the joint custody of Asstt. Postmaster(Delivery)/SPM & PA of Office
of Delivery.
The
client shall authorize his/her representatives to obtain delivery of BRSP
articles for which he/she would apply in duplicate to the Head of the Office of
Delivery in the format at Annex ‘L’. A copy of authorization letter would be
forwarded to designated authority for record.
The
Head of the Office of Delivery would accept the authorization after satisfying
himself about genuineness and forward one copy to APM (Delivery).
On
receipt of intimation from the Office of Delivery, the authorized representative
of the client would present himself/herself at the Office of Delivery within
seven calendar days of date of the intimation. (excluding the date of
intimation) and obtain delivery of BRSP articles from APM (Delivery) by
acknowledging receipt in the BRSP Account being maintained in the Office of
Delivery as prescribed in Annex ‘J’. Any special arrangement for delivery of
BRSP articles to the customer may be decided at Circle/Regional level as a
business package.
If
the BRSP article is not collected within seven calendar days from the date of
issue of intimation, “demurrage charge” at the rate of Rs.3.00 per BRSP article
per day for every additional day will be charged to the client till the date of
delivery of BRSP article {e.g. if the date of issue of Intimation is 1 October,
2011 and date of delivery to client is 15 October, 2011, demurrage charges
payable would be Rs.21 – for 7 days
i.e. from 9 October, 2011 to 15 October, 2011 both days inclusive (10 days x
Rs.3.00) would be applicable}. The Speed Post Charges plus 20% handling charge
thereon would be applicable on all BRSP articles received for delivery. A BRSP
article would keep in deposit for a period of a maximum of 14 working days from
the date of intimation. If the article would not be delivered within 14 working
days, the Head of Circle is empowered to dispose-off the article.
Handling
charges equivalent to 20% of the Speed Post charges (exclusive of taxes etc.)
would apply in respect of processing of each BRSP article (plus ST as
applicable).
The
undelivered BRSP articles would be delivered on final settlement of the account
of client either by payment or invoking of bank guarantee. In case the BRSP
articles are still remain unclaimed after final settlement of account (through
payment or invoking of bank guarantee), these BRSP articles would be sent to
RLO.
5. Billing
and Payment
The
bill will be prepared on a calendar monthly basis by the Office of Delivery in
format at Annex ‘M’ and sent to Designated Officer. The bill will be prepared
by the concerned PA and would be checked by the Supervisor.
No
discount would be applicable on the notified Speed Post tariff.
The
bill will be raised by the Designated Office by 15th day of the following month
(Bill date) with the client after ensuring that amount of bill is correct.
The
client shall pay the bill amount in full on or before 30 days from the date of
issue of bill (Due Date) and intimate that particulars of payments to the
Designated authority. The Post
Office where the
amount of bill
is deposited will
also communicate particulars of deposit to the Designated Authority
immediately.
In
case the client fails to make the payment by the due date, penalty at the rate
of
10%
per annum on the amount of the bill shall be imposed by the Department upon the
defaulting client (to be calculated on a daily basis). The penalty will be
imposed from the Bill date only on Speed Post charges (exclusive of taxes) and
handling charges. (Illustration at Annex ‘N’)
No
delivery of BRSP articles will be allowed to the defaulting client after one
month from the due date of the payment of bill till all the pending bills along
with the penalty due are paid in full to the Department. The undelivered BRSP
articles will be kept in the custody of APM (Delivery) and will be handed over
to the customer only when all dues are paid in full by the client.
In
case of non-payment of bill even after 3 months from the bill date, action will
be taken by designated authority for invoking the Bank Guarantee for recovery
of the total outstanding amount. The
offices of billing would prepare a monthly statement account of Business Reply
Speed Post articles and submit a copy to its Divisional office/ Reporting
office with copy endorsed to Regional Postmaster General and Chief Postmaster
General.
The
same procedure of accounting will be adopted as in case of BNPL scheme for
Speed Post
revenue, handling charges
& service tax
notified vide O.M
No. 57-
02/2010-BD&MD
dated 10.12.2010 & 12.05.2011. Handling charges would be accounting for in
Speed Post revenue head. The demurrage charges will be account for in Head .
The
liability in case of delay in delivery of Speed Post Cash on Delivery articles
and in event of loss of Speed Post Cash on Delivery article will be the same as
notified in gazette notification No. GSR 40(E) dated 21st January, 1999 and
given below:
In
case of delay in delivery of Speed Post Cash on Delivery articles beyond the
norms determined by the Department to be provided shall be equal to the
composite Speed Post Charges Paid.
(b)
In the event of loss of domestic Speed Post Cash on Delivery article or
loss of its contents or damage to the contents, compensation shall be double
the amount of composite Speed Post charges paid or Rs. 1000 whichever is less.
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