Technological implementation is dragging in Kerala Postal Circle

The technological implementation in Kerala Postal Circle is dragging due to various factors.  One of the important reasons for such dragging is the frustration of System Administrators in Kerala Circle. Most of the SAs in Kerala circle are being highly demotivated due to many reasons. 
They are not getting any amenities which other SAs in other circles are enjoying. Moreover now they cannot attend more works or offices smoothly like earlier since they are using Public Conveyance for reaching the offices.  The SAs were directed by orders to use public conveyance for their touring purpose.  The major portion of their time is spent for travelling from one office to another.

Now  most of the offices are not getting timely service from SAs as they cannot reach the office immediately after informed the technical issue by officials.  Now they are attending only major hardware and software issues that too with in the time limit they possibly could reach by Public Transport.  This has attract number of public complaints in most of the cases.

The order limiting the TA of System Administrators is strictly implemented only in Kerala Circle.  Other circles have not implemented the rule strictly because the authorities are more concerned about the effective technological implementation rather than petty TA amount.  Everyone can compare the technological implementation status in various circles.  Near circles are far ahead than Kerala Postal circles in all respect.

I have already explained in detail about applicability of conveyance allowance in my post System Administrators are eligible for TA not Conveyance Allowance.

As a well-wisher of India Post now I am very concerned about the CBS implementation of Sub offices while considering the following factors.  If the situation is not changed, it will be very difficult to implement the CBS with in the time frame.  Now also the Kerala Circle is far behind compared to other circles in CBS migration.

SAs often get multiple calls from different offices / locations while they are attending a works at one office. On such circumstances he/she will attend the office immediately depending on the nature of issue.  Since they used to travel by Motor Cycle they could reach the needy office and can come back to the previous office, in such cases. 

If the travel is restricted by using public conveyance what will be the remedy for the following circumstances.

1.    How to manage the circumstances where an SA is attending a work at one particular office with some specific task or technical works or troubleshooting works, if another office calls him for assistance requires equal attention and physical presents,

2.   In case where one particular office to another office is not directly connected by public conveyance, then the SA’s may need to have to use multiple conveyance i.e., more than one bus to reach the destination office.  Then it will be difficult to reach such offices in a short moment of time, and the public / Customers of the Department and officials in that office too may be put to suffer a lot.  This may lead to a bad impression to the Department for not giving service in time.

SAs, earlier, could have reached any office at any point of time to give the technical support without affecting office works and thereby customer complaints could be avoided to a great extent as the reach-ability was much wider, while using the Motor Cycle.

3.    If the distance from starting office to the bus stop is more than 100 to 250 meters, and similarly if the destination office also falls with a distance of more than 100 to 250 meters away from its bus stop, the SA’s may have to spent a lot of time walking between Bus stop and offices, carrying a utility bag weighing about 3 Kg, containing tools, CD etc.  This is physically straining and tiresome activity.  As the works of technical nature do require more concentration and application of mind, the enormous strain and efforts just to reach offices itself will put a lot of toll on the performance side of SAs.

4.   While traveling by Public conveyance, it should also consider the availability of Bus between one office to another and the time taken to complete the journey. There are offices where the frequency of bus is limited as one bus in 30 or 60 minutes or more a side, or one or two trip in a day.  In such circumstances the SA may have to wait a long in the bus stop to get a bus.  This is purely wastage of time of SAs.  In a nutshell this would put a limit to the numbers of offices that SA’s can commute in a day for giving precious technical support.

In view of the above circumstances, considering the overall needs of offices and the extent of advanced technology that is being used in the Department day by day and customer dissatisfaction due any technical faults, the orders forcing SAs to use public conveyance may be good for reducing the Travel expenditure but the adverse effect is very high since it will reduce the overall efficiency and effectiveness of technology implementation.

Just a thought, when an inflated balloon is pressed at one side, it can shrink one side but the other side will bulge, just like that if the Travel expense is reduced by limiting the travel by public conveyance, the overall impact will be on the business of the Department, as the customers will not get service in time when faults arises and thereby what is gained in one side will lose out many a fold from the other side.  

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