India Post - Achievements in 2013

2013 was an important year as far as India Post is concerned.  Number of new initiatives was taken and number of experiments was happened in the year 2013 where some of them smell failure and some others succeeded in all respect.  Achievements were more compared to failure.  The India Post has changed a lot for the last three or four years but the work done in that years were only a preparation for something happened in 2013.  So the history of India Post can be divided into two periods i.e., before 2013 and after 2013, based on the new services started and new technological changes happened.

2013 was actually an implementation year.  India Post popularised the ePayment facility in 2013 by strictly implementing and monitoring epayment facility in all computerised Post Offices in India, earlier epayment service of India Post was not a faithful option for Institutions seeking the service of banks for collecting various examination fees and other charges.  India Post proved its efficiency in this field in 2013 by successfully collecting CBSE NEET examination fee, CBSE AIPMET examination fees, fees for examination conducted by RRBs, etc.

The most successful technological implementation in 2013 was eFMS( Electronic Fund Management System)  Even though there is no centralised database for Saving Banks schemes, India Post successfully implemented eFMS by utilising the reach and strength of eMO network.  In this field competition was from banks having CBS facility so the glow of victory of India Post was noticeable.

Another successful implementation in 2013 was Mobile Money Remittance.  This simple but far reachable service was a successful collaboration between India Post and BSNL.  Cost factor and its reach are the main attractive factors of MMT service.  India Post can spread this service upto BO level without much cost since this service works on mobile technology and uses GSM networks.

India Post redefined the handling of all registered articles by introducing new Rnet and ParcelNet software.  Now all the registered articles including Parcels have come under the Track and trace facility like Express Mail Service.  Track and Trace facility is very important in this modern environment.

IFS MO was another milestone in the year 2013.  Attractiveness of this service is its simplified operating procedure.  Like eFMS, IFS MO also using the strong network of eMO.  So the operating procedure is very familiar to all employees of the India Post.   Popularity of IFS MO among public is very poor so vide publicity is necessary both in India and in abroad to compete with International giants like Western Union, MoneyGram, etc.

The most awaited technological implementation of India Post, Core Banking Solution started in the year 2013.  Very few offices in pilot Circles have been rolled out for CBS in December 2013.  Internet banking on test basis has also started along with CBS migration.  By the introduction of CBS, India Post is moving to an International platform called Finacle, the Core Banking Solution of Infosys.

Starting of COD facility by introducing new two services, Business Parcel and Express Parcel was an another new thing happened in 2013. Some difficulties were happened in its implementation but now the service is going well.  The parcel service will be the most income generating source of India Post in future.  Another COD service SP-COD introduced in 2013 and signed agreement with Amazon India and started testing in selected offices but not heard more about this service.  The faith of eVP service was not good as expected.  Stopping of EPP service without spreading the Express Parcel facility across the country has made confusion among regular EPP customers.

We can expect more miracle in 2014, but it will be a continuation of good thing happened in 2013.

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Publisher, Postbankofindia.blogspot.in

 

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