In order to move towards
digitization of cash transactions at post offices for its Saving Bank
Customers, Department of Posts (DoP) has approached the State Bank of India to
provide customized services of State Bank Buddy wallet for branches of Post
Offices. Cashiers/Postal Assistant at authorized Post Offices will accept two kinds
of withdrawal forms from their Saving Bank customers. One for withdrawing cash
and other for loading their Buddy wallet.
Draft of process flow is
summarized below:
2. To begin with, DoP will
start with 1000 Post Offices and then extend to larger no. of Post Offices. All
these Post Offices will be provided with a smart phone, by the respective
Divisional Heads/Chief Postmaster/Sr. Postmasters. These phones Will be the
assets of the post Office concerned and Will be the deposited in the treasury
at end of the day. At the beginning of the day the phone will be given to the
SB Cashier handling the Buddy wallet.
4. Sansad Marg HO will be
assigned as a nodal office for SBl buddy. DoP will share with SBl the list of
mobile nos. to be used on Post Office counters. Against each mobile no. in the
list, name & address of PO along with other details considered important
for accounting and MIS.
5. SBI will prefund all 1000
post office e-wallet accounts with Rs.20,000 (each wallet to be topped up with
Rs.20,000).
6. Cashiers/Postal Assistant
at Post Offices will pay to their (PO) customers, through P2P facility (using
“Send Money/Ask Money) against special withdrawal forms presented by the
customers.
7. At 4.30 pm each day,
Buddy Team at GITC will send MIS to NDMB (Sansad Marg) & Sansad Marg HO
containing the amount consumed by each PO wallet during the day.
8. At the closure of Post
Offices? customer dealing, 3:00 pm State Bank Buddy team will run a scheduled
job and block all these wallets so that no further transactions can be made on
that day.
9. Buddy team will generate
Daily Transaction MIS of these wallets post office wise and share it with DoP
10. No PO wallet will be
topped up during the day for increased requirement etc.
11. Buddy team will unblock
these wallets in SOD (Start of Day) so that wallets will be operational for use.
1- Between Customer & Cashier/Postal
Assistant
i. Customer should download
buddy wallet from play store or apple store. Assistance may be required. The
cashiers/Postal Assistant will be trained by SBI.
ii. Customer should use 'Ask
Option" in Buddy giving mobile number of the Cashier.
iii. The statement of
transactions on the wallet of the cashier can be made available by the Bank
At Post office
i. Debit SB account of
customer
ii. Credit Wallet Account of
customer
Reconciliation
The individual PO will
download the Buddy report, check it against the transactions made and will
(A) Either confirm that the
report tallied with the transactions done in the post offices, to the nodal
office.
Buddy Wallet team (gmdigicomm@sbi.co.in) Sansad Marg HO
will pay SBl Sansad Marg main branch at the end of the day as per demand raised
by them. In the case of any dispute which is raised by post offices as per para
B above, the adjustment would be made next day.
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