India Post Opens New Possibilities through Same Day Delivery (SDD)

Department of Post is going to start 'Same Day Delivery' (SDD) facility for articles booked under premium products viz. Speed Post, Express Parcel and Business Parcel all over India

2. Success of premium products and services in the market is dependent on delivery efficiency and speed. Presently, there is a felt demand from all the eCommerce players and customers for having a time specific, especially same day, delivery of the consignments by Department of Posts and collection of charges for same day delivery

3. The following guidelines may be kept in view while introducing this "value addition" for same day delivery:        

          a.       Service will be offered by the Circles  as 'Circle  Business  Package' within  their jurisdiction as per decision of the Head of Circles in consultation  with their IFA at the rates prescribed  by the Circle for 'Same Day Delivery'  of all class of articles i.e. Speed Post, Express Parcel &  Business Parcel (both  for  COD and non COD) within the prescribed maximum weight.

          b.       The powers may also be deligated to the Regional PMG's and their IFA, in case the HoC feels that there is a potential market for this value added services in the Regions.

          c.       Articles  delivered  on  the  day of  receipt  itself  (before  cut  off  time)  will  come under purview   of   'Same   Day  Delivery'.  Further  articles   which   have  been received  after  cut  off  time  and  delivered  on next  day  will  also come  under purview  of  same day delivery  and accordingly charges of 'Same Day Delivery' will be levied on same if customer has opted for 'Same Day Delivery' facility.

          d.       Early morning/late evening/Sunday/holidays deliveries are also expected to be done, as this is an area where maximum business may be generated. Circles/ Regions will  also fix  the  last cut off  time  of the date till which articles will be delivered under   'Same   Day   Delivery'   facility   and  will    Inform   customers accordingly  to avoid dispute  at later stage.

          e.       Head of Circles are empowered to designate any Post Office or Post Offices for accepting these articles. The service can also be offered from any other touch point of Department viz.  RMS, BPC, Bulk Booking  Centres, NSH, Parcel Hubs, Extension Counters  etc. as identified by the Circles  and Regions from  time  to time.

          f.       Circles/Regions  would  fix  the  charges judiciously  taking  into  consideration  all aspects of  extra  expenditure including outsourcing  and hiring  of vehicles etc and in such a manner that frequent change of rates are not resorted which  may arise if more delivery zones are added or existing one is deleted.

          g.       Circles/ Regions will identify  the PIN Codes or cluster of delivery areas for  which this service can be given within the given time frame i.e. D +0 from an identified locations.

          h.            Circles/  Regions will also fix a minimum and maximum  threshold of the number of  articles  that  can be  booked  by  a  bulk/walk  in  customer  per  day  at  an identified           office  considering   the  capacity  of  the  centre  and  arrangements available to ensure same day delivery.

          i.        Circles/ Regions will also fix  the cut off time for bookings  taking  into  account the delivery areas. Different post offices/booking locations  may have different cut off times as per operational requirements.

          j.        In  case multiple   PIN codes are  served  from  acceptance point   for  Same Day delivery purpose, Circles will  put 'Nodal Delivery'  system into  place.     Articles meant for 'Same Day Delivery' will not be routed through NSH or any other hub and will not be sent from one Post Office to another Post Office.

          k.       Wherever possible, Bulk Booking  Centres  only  may  be  identified   as  Nodal delivery Centres considering the operational feasibility.

          l.        In  metro/ other  major  cities  where  more  than  one  nodal  delivery  center  is identified   for  'Same Day Delivery'  purpose  considering  the  volume  and  area served direct  bags may be closed from one nodal delivery center to other nodal delivery  center  by preparing  dispatch  list/ manifest  for same.   In  such a case articles will be booked by nodal delivery center which has received the articles. MB    Division  and  CEPT Mysore  will   arrange  for   necessary   system   software changes to meet the requirements of Same Day Delivery.

          m.      In cases where articles have to be delivered by office of acceptance itself, there should be mandatory scans of booking and delivery of  the  articles.  In cases where articles are required to be sent to other Nodal Delivery Centres to affect

                   'Same Day Delivery',four scans are mandatory viz. booking scan, article dispatched, article received and delivery scan.

          n.       Articles booked by the cut off time have to be delivered the same day unless the customer clearly specifies that the article can be delivered to him the next day within a fixed time, after which the article would be returned back to the sender with appropriate  remarks. No ex tra charges are to be taken for this extended delivery period.

          o.       Use of mobile phones, sms, emails or any other technological aid etc need to be actively encouraged to ensure timely delivery and this  cost would also need to be factored into the overall cost of the delivery.

          p.       In case of non-adherence of norms or the article not being delivered within  the parameters of 'Same Day Delivery', unless otherwise specified by the recipient, the         'value    addition'    so   charged   would    need   to   be   reimbursed.   The reimbursement of the same is to be done by cheque/ECS/ adjustment in bills depending  upon the agreement so made within a period  of seven working  days from the date of booking.

          q.       Necessary visual/written indications need to be made on the article  to its same day delivery  status.

          r.       Regular bar codes as are being used now are to be affixed on the articles so that they are part of the technology eco system of the Department.

          s.       Inter-Regional service under this can be done only with the approval of the concerned HOC.

          t.       This service will not form of the regular  discount billing structure  in vogue.

          u.       In case of Inter Circle  arrangements  in  this  model, the Circles  who want  to do the same may send a detailed  combined proposal to the BD & M Directorate  for examination and approval.

          v.       The amount realized  for the value addition for this service may be booked  under Business Post as per the existing  guidelines  for Business Post.

          w.      Additional expenditure incurred in making  special arrangements  to ensure  same day delivery  may be met from the revenue generated limiting the expenditure in accordance with existing   guidelines of  Business Post and  revenue accounted accordingly.

4. 'Same Day Delivery' is being proposed to be offered to customers on realization of extra charges for the assurance being made to them. Hence, it is very essential to focus on the quality   of  service  being  offered.  Circles  should  ensure  that   1 OG% articles  are delivered  on the day of handing over and no articles  are accepted  for 'Same Day Delivery' after cut-off time [unless customer  specifies) to avoid dispute and complaints at a later stage. Further this facility  should be offered with a view to increase the traffic and parcel revenue and should not adversely impact  the existing business.

5. Same day delivery  facility, in the proposed  form, will be reviewed after a period  of 6 months   w.e.f.  01.05.2016 and  Circles  will  send a  report  on  the  impact  of  this facility   before  3 1 "  October  2016  to  facilitate   this  office  to  examine  the  matter further.

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