India
Post is planning to sell Penta mobile phones (Penta Bharat Phone PF301) through
selected Post Offices all over India. The
proposal received from M/ s Pantel Technology Pvt. Ltd for sale of Penta Mobility Devices
was approved by the Postal Directorate. This venture will start on a pilot basis in the selected Post Offices of
Andhra Pradesh, Karnataka and Uttar Pradesh Circle.
OPERATIONAL GUIDELINES
1. Details
about the scheme
Department
of Posts ( DOP) in association with Pantel Technologies Pvt. Ltd
(PTPL) -established ICT Products Company, will sell PF
301 Bharat Phone'.
PF
301 Bharat Phone have a large 2.8 inch screen size and built in internet Access
with 1999 minutes free talk time on BSNL networks. The large screen size and the
inbuilt internet Explorer APK makes the device ideal for Mobile banking and e-governance
applications.
MRP
of the phone is Rs.1999/- inclusive of service tax and Education cess.
The
scheme will be implemented in selected Post Offices in tier2 & 3 cities of
Karnataka, Andhra Pradesh and Uttar Pradesh Circle(100 Post Offices from each
Circle)on pilot basis for a period of
three months.
2. Booking
Process
Booking
and sale of the device will be done through Post Office counter. In case of outright sale, customer can pay Rs.1999/in
the Post Office and taken delivery on the spot. . If stock is not available,
customer can deposit Rs.500/- in the Post Office as a non-refundable booking
amount and I1emaining amount of Rs. 1999/- will be paid by the
customer at the time of taking delivery.
All
data related to sale/booking of device will be fed by the Post Offices PTPL CRM
application software. PTPL will-p ate User ID for each Post Office
for operating CRM application software. This
process would be reviewed at the time
of rollout of IT project of the Department.
PTFL
CRM application software will generate printed bill/ receipt against sale or collection
of booking amount of Rs.500/- for handing over to the customer against sale/booking.
After
receiving the booking information from CRM, PTPL GSA (General Sales Agent) will
dispatch mobile phone in next 24 working hours.
In
case company fails to replenish the
stock or fails to address the delivery
within the lock
in period for which
customer has paid advance,
customer will be intimated by the PTPL
customer care centre.
Customer
will have the right either to extend delivery time or seek cancelation and refund. Department can then refund advance to customer
with no deduction. Department will get Rs.50/-
as handling charges in such a case for closing the transaction from the company.
In
case of over delayed refund and customer insistence to seek compensation, company
will pay 1.5% interest per month to the customer.
3. Delivery
of Products and payment to the company
Company
will maintain a rolling stock of 5 phones in each identified Post Office
and same will be replenished from time
to time. Company may also make
arrangement for display of dummy phone or actual phone with I I suitable
security arrangements in Post Office premises in consultation with the
Postmaster.
In
the case of advance booking, on receipt of Stock, Post Office will intimate the
customer to take delivery of the Phone within 15 days.
After
sale, nodal office will remit the sale amount to the firm through e-Payment on
weekly basis after deducting the amount of commission i.e. Rs.200/- for each
successful transaction. For this scheme
Noida HO will act as Nodal -Office and Uttar Pradesh Circle as Nodal Circle.
Existing
operational guidelines will be applicable for
payment to the company through ePayment. Nodal Office will
raise the consolidated bill
to the
company for ePayment charges and amount
collected will be charged under the account head of
ePayment.
Advance
booking amount need not be transferred by the Post offices to the firm and full
payment against sale will be transferred after deduction of commission of Rs. 200/-.
4. Discount
PTPL
will give discount of Rs. 100/- to the employees of DOP subject to maximum 5
per employee. For this purpose during
generation of bill or booking of phone, the post office will enter Employee's
ID card No. for availing the benefit.
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