This
functionality allows Nodal Office to reset IPIN by entering the IPIN and
getting it authorized by the concerned PrAO/DTA. This functionality will ensure
an efficient and faster issuance of IPIN. The IPIN is reset instantly and hence
it saves the time required to reissue of physical IPIN in current process. As
the IPIN is reset at Nodal Office end, the requirement of dispatching the
physical IPIN by CRA does not exists.
Sections:
A)
Nodal office initiating (capturing) the request for ‘Instant Reset IPIN’
B)
PrAO/DTA authorizing the request of PAO/CDDO/DTO for Instant Reset IPIN
Process:
A)
Nodal Office initiating (capturing) the request for ‘Instant Reset IPIN’.
1.
Nodal Office needs to click on the ‘Forgot Password?’ link on the home page
(www.cra-nsdl.com)
(refer Image A.1.1) and select the ‘Instant Reset IPIN’ Option (refer Image
A.1.2)
After selection, the Nodal Office will provide its User ID in the designated
field.
Image
A.1.1
Image
A.1.2
2.
After providing the respective User ID, the user is required to provide certain
mandatory details (star * marked fields) along with the new password (IPIN) as
per own choice (refer Image
A.2.1)
Image
A.2.1
Nodal
offices should ensure that the name and designation of the Authorised Contact
person only is entered in the respective fields. Further, ‘Office City’ and
‘Pin code’ should be of the place where Nodal Office is situated and
‘Registered Email Address’ should be the e-mail ID currently registered in the
CRA system. Nodal Offices should ensure that these details are matching with
the details available in CRA system.
3.
Once the details are submitted, a confirmation screen displays the details as
entered. The user needs to confirm the same (refer Image A.3.1).
Image
A.3.1
4.
After confirmation, an acknowledgment number will be generated. A print option
has been provided to print the Acknowledgement details as appearing in the
screen (refer Image A.4.1).
User
needs to submit this printed acknowledgement to its associated monitoring
office for ‘Authorization’. Please Note that the ‘Reset IPIN’ requests which
are not authorized within
15
days of capturing or initiation will be cancelled by the system.
Image
A.4.1
B)
PrAO/DTA authorizing the request of PAO/CDDO/DTO for Instant Reset IPIN:
1.
After receiving the Acknowledgement for reset IPIN from its underlying
PAO/CDDO/DTO,
PrAO/DTA
user will login in CRA system (www.cra-nsdl.com) and navigate to ‘User
Maintenance’
and select ‘Authorize Re-Issue of IPIN/TPIN’ to authorize the same
(refer
Image B.1.1).
Image
B.1.1
2.
A search page will open up where the authorizer will be able to search the
request based on User ID, Acknowledgement Number or Date Range. User should select
the Transaction Type as ‘Reset IPIN’ (refer Image B.2.1). After providing the details
as per any of the above mentioned search criteria, system will display the
pending request for authorization. PrAO user needs to select the hyperlinked
Acknowledgement for authorization (refer Image B.2.2).
Image
B.2.1
Image
B.2.2
3.
Once the PrAO/DTA user clicks on a particular Acknowledgement Number, the user
will be navigated to the Request Details Screen where details of the request
captured by
PAO/CDDO/DTO
user are displayed along with the ‘Approve’ and ‘Reject’ option (refer
Image
B.3.1). In case of ‘Rejection’, the user should provide the appropriate
‘Remarks’ in designated field.
Image
B.3.1
4.
On successful authorization, the Acknowledgement Number, Authorization
Timestamp and an appropriate message will be displayed (refer Image B.4.1).
Image
B.4.1
Once
the request is authorized, an email confirming the activation of the IPIN will
be sent to the registered e-mail ID as well as alternate e-mail ID provided by
the PAO/CDDO/DTO at the time of capturing of the request.
Note:
*
Reset IPIN requests which are not authorized within 15 days of capturing or
initiation, will be cancelled by the system.
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